Process Improvement

We use Lean Six Sigma (LSS) techniques to ensure that we are not only coming up with solutions, but also making the process as efficient as possible.  Going through systematic steps allows us to get to the root of the problem and determine the best way to address the problem. These steps are often referred to as ‘DMAIC’.  We start with the customer and work to improve efficiency and quality.  Lean Six Sigma training and resources can be found at   

"Lean Six Sigma is a methodology used to help continuously improve how we work, the processes we follow, and the services we provide. It starts with the customer's perspective and aims at balancing increased efficiency with improved quality. The improvements are process-focused, systematic, and based on well-defined and measured data. Starting in 2018, UCSB began a journey to offer Six Sigma Greenbelt professional development certification. Every year, a new cohort of up to 20 participants learn how to identify “non-value added” activities determine where imprecise, ambiguous information can stall process improvement measure and analyze data from core processes in order to identify areas of improvement recognize the value of integrating the “voice of the customer” into process improvement projects utilize Six Sigma's proven, systematic approach to process improvement and re-engineering -- DMAIC "
Matthew Jett Hall, Chief Information Officer, UCSB

Business Process Modeling

An initial step for any change, is getting an idea of the current process.  We can assist with mapping the current state and move on to map any proposed changes.  We use various methods to collect the data for this so anticipate identifying who is involved in a process, the process steps, and possibly doing process walks where applicable.  UCSB has a contract with the process mapping tool from Nintex Promapp. The Process Innovation Team uses Promapp as well as other process mapping tools to diagram out processes as part of the Define stage.

DocuSign Training

If you feel inundated by paper, sometimes going to an electronic solution can be a huge improvement.  One of the systems that provides this service is DocuSign.  We offer training on DocuSign to those on campus who would like to learn how to create processes to pull together and route documents for acknowledgement or signatures. To learn more about DocuSign at UCSB visit:

Join the Community

Are you interested in being a catalyst for change at UCSB?  Feel free to submit a project or join one of our community groups.  We love when people spread the word!  

Contact us to learn more about these training opportunities: